Bio Flame Torch 2.0 Free-Standing Bioethanol Fireplace
Bio Flame Torch 2.0 Free-Standing Bioethanol Fireplace
Bio Flame Torch 2.0 Free-Standing Bioethanol Fireplace

Bio Flame Torch 2.0 Free-Standing Bioethanol Fireplace

TORCH

Regular price$1,081.50
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Bio Flame Torch 2.0 Free-Standing Bioethanol Fireplace

Embrace True Luxury With a Free-Standing Ethanol Fireplace

Easily elevate the look and feel of your space with Bio Flame’s eco-friendly, free-standing fireplace. These ethanol fireplaces are a beautiful home decor piece that quickly becomes the centerpiece of your living room, hotel, or commercial space.

Environmentally-Friendly

Bio Flame ethanol fireplaces are fueled exclusively by biofuel, our eco-friendly fuel source derived from natural, renewable sources, such as beets, corn, and sugar cane. With this clean-burning fireplace fuel, you can rest assured knowing that your fireplace is an environmentally-friendly alternative and won’t create any mess or emit any pollutants or odors into your home.

All Free Standing Ethanol Fireplaces are produced entirely of 304 grade stainless steel and come with a 5-year warranty, the best in the industry.

Bio Flame 15.5” Freestanding Ethanol Fireplace, like the rest of the Bio Flame Ethanol Fireplaces, is a ventless, clean-burning, modern option for any house, condo, restaurant, hotel, or workplace and adds a luxurious touch to any room or outdoor space. Your 15.5” Free Standing Fireplace will quickly become the centerpiece of your space without the need for electricity, chimney, or framing.

This unique Torch 2.0 ethanol fireplace heats 3.5Kw/h on average 40m2/430ft2 through 8mm of tempered glass.

Features:

  • 12,000BTU – 3.5Kw/h (heats on average 40m2 or 430ft2)
  • 13″ Burner
  • Stainless Steel Construction
  • 8mm Tempered Glass On Both Sides
  • 5 Year Warranty
  • H 47” (1194mm) W 15.5” (394mm) D 15.5” (394mm)
  • UL / ULC Approved & Certified

 

Downloads:

 

Included Accessories:

Image of Lighting Rod

Lighting Rod

Image of Lighter

Lighter

Image of Funnel

Funnel

 

 

 

FAQ


Can I use an ethanol fireplace outdoors?

Can I move my free-standing ethanol fireplace?

How do I maintain an ethanol fireplace?

Do ethanol fireplaces heat a room?



Warranty

 

The Bio Flame offers a 5-year warranty from the date of purchase on all operation-related functions of the fireplaces. The warranty does not cover any product damage that occurred during shipping or was caused by improper product handling or installation.

The warranty does not cover chips, scratches, and glass breaks. For items damaged upon arrival, please refer to our Return Policy section for defective or damaged merchandise.

Items that are deemed (un-fixable) will be replaced with the same or similar model.

Warranty will be applied on presentation of a dated receipt and is strictly limited to factory service repair of the piece or pieces that are found to be defective.

Installation costs will not be reimbursed as damages for any reason whatsoever.

The manufacturer will not be held responsible for any incidental or consequential defects, on goods or individuals.

The warranty will not be applied if devices have been subjected to abnormal use or if used under other conditions than the intended ones.

The warranty will not apply in case of deterioration or accident due to negligence, or damages caused by failing to maintain and service the device or resulting from an alteration of material.

Return Policy

RETURN INSTRUCTIONS

It’s important to us that you are happy with your purchase. If for some reason you are not satisfied with the product received, we’re here to assist.

To start a return, please email our Customer Success Team at support@smartnaturestore.com.

Prior to requesting a return, please review the guidelines of our return policy below.

RETURN REQUIREMENTS

1. All items must have been purchased directly from our company via the website or direct order.

2. Returns for new products must be requested within 30 days of delivery. The product must be in new, unused condition with no signs of damage.

3. All products must be returned in the original packaging.

4. Defective and damaged merchandise must be reported within 7 days of delivery to qualify for a refund.

5. Custom items are not eligible for return or exchange.

RETURN SHIPPING

The customer is responsible for return shipping costs. The customer must return the product to the correct warehouse, in new condition, and in the original packaging.

We strongly suggest that you obtain a tracking number for the returning item(s) and purchase shipping insurance. Smart Nature is not responsible for returns lost in transit or for items damaged during return shipping.

Please contact support@smartnaturestore.com to request an RMA (Return merchandise authorization) and send us your return tracking information.

REFUNDS

Please allow 7-14 business days after delivery of the returned item, for our warehouse to inspect the products, approve the return and process your refund to the original form of payment. The credit should be visible on your credit card statement within 3-7 business days after the refund is processed.

The following items will not qualify for a refund: Products without RMA (Return merchandise authorization) including refusing the delivery, returns after 30 days of delivery, and products in unacceptable or used condition. In any of these cases, we reserve the right to deny your return. Upon receipt, the returned product can be refused and shipped back to the customer, at the customer’s expense.

CANCELLATIONS

The customer can request to cancel an order for a full refund, up to 48 hours prior to shipping. After tracking is generated the order can no longer be canceled.

If you miss the cancelation period for your order, you can contact us to assist with a return at your expense (see our Return Policy).

DEFECTIVE OR DAMAGED MERCHANDISE

Please thoroughly inspect your products immediately upon delivery. Maintain the original packaging until you have determined that the product is satisfactory. In the rare occurrence that a product arrives damaged, with missing parts, or the incorrect item was sent, please contact our Customer Success Team immediately at support@smartnaturestore.com

You must contact us within seven days from the date of delivery to report damaged or defective merchandise. After the seven-day period, the product cannot be reported as damaged and/or returned for exchange or refund, with no exceptions.

For all products reported as defective or damaged, we will request the following photos in good resolution:

a. Photo of the damaged area of the product.

b. Photo of the overall product with the damaged area visible

c. Photo of the product packaging.

d. Photo of the damaged portion of the packaging carton.

Damaged items will be retained in our warehouse for a maximum of 30 business days unless otherwise requested by the customer in writing prior to disposal. After 30 business days, the item will be disposed of or donated.

Have a Question?

Talk to one of our trusted experts today! Our customer support team would love to answer any questions you might have. Call us if you want to place the order over the phone (855) 601-2444 or send us your inquiry via chat.