WPPO Karma 25" Black Cart Only - Smart Nature Store
Regular price$679.99
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WPPO Karma 25" Black Cart Only

This black cart with side shelves and durable casters transforms the Karma 25 into a mobile cooking station by adding space for supplies. It easily moves where you need it most.

Warranty

WPPO LLC WARRANTY

WPPO LLC produces and imports ovens; the company provides a warranty for the oven and it's components (the oven’s body, floor, ventilation, finishes, stand, door, internal dome welding and accessories). This warranty ensures that these items do not have manufacturing defects or defects in the materials. This warranty is for a period of one year from the date the oven is shipped. This warranty is not valid if the oven has not been properly installed, operated and/or maintained in accordance with the product’s instructions.

EXCLUSIONS

The warranty stated above does not apply in the following situations:

(1) Ovens that were not installed as indicated in the product’s instructions or that were installed out of compliance with local building laws.

(2) Ovens with hairline cracks in the ceramic cooking floor that were caused by over-firing. See the product manual for more information regarding over-firing.

(3) If the oven was used incorrectly, which includes using excessive force to throw the firewood into the oven, adding appliances that are not provided by the manufacturer, using fuels that burn differently or at excessive temperatures (Note: Wood types that should not be used include: driftwood, coal, plywood, wood with a binder that burns at excessively high temperatures).

(4) If the oven was iced or cleaned with a wet mop when the oven was still hot (that can cause cracking or can damage the oven floor). If improper chemicals or cleaning products were used to clean or sterilize the inside of the oven.

(5) If damage occurs due to materials being stored on top of the oven.

(6) Normal wear and tear of the oven, or its parts, based on normal use. Normal wear and tear includes: (a) Minor cracking that occurs in the floor tiles due to normal material expansion and contraction. (b) Scratches on the stainless steel or finishes that may occur from normal use of the oven. (c) Fading or darkening of the oven’s exterior finishes where they are exposed to smoke, since this is normal wear and tear.

(7) For damages that occur to the oven, and its parts, or if the oven becomes inoperable, if caused by natural events such as floods, fires, earthquakes, wind or storms.

LIMITATIONS

WPPO LLC only is obligated to respond for the original price of the oven, excluding shipping costs. This is what the purchaser would receive based on this warranty. The purchaser does not have the right to recover incidental damages, including and not limited to: personal injury, property damage, loss of profits, damage to business reputation, the costs of receiving, unloading or installing the oven, or the loss of use of the oven. WPPO LLC is not responsible for damages that may be caused by defects in the oven, whether before or after the oven’s replacement if the warranty is invoked. This warranty is limited to truthful documented claims that are received during the effective period of the warranty. This warranty is based on the original purchase date of the product, not on the date of repair or replacement. If parts need to be repaired under this warranty, WPPO reserves the option to decide if new or used parts are utilized in the repair.

Note: This warranty may differ by state. Some states do not allow the exclusion or limitation of incidental or consequential damages, or the duration of an implied warranty.

INVESTIGATION OF CLAIMS

WPPO LLC can investigate all claims against the warranty, so as to determine how they should be addressed. In order to return an oven, or its parts, WPPO LLC (or its representative) will provide the  purchaser with a written return authorization, including shipping instructions. If the oven, or its components, are not properly packaged, WPPO may bill the purchaser. WPPO may bill the purchaser for return freight if the oven was damaged due to negligence or if the warranty is no longer valid. See the Sales Agreement for additional information.

 

Return and Freight Policy

Freight Receiving Procedure & Damage Policy:

Under the terms of our purchases, most equipment is shipped F.O.B. from the Tri-State Distributors Warehouse. TSD Shipments F.O.B. TSD assumes no responsibility and makes no allowances for delays, losses or damages from any causes after goods have been delivered by transportation companies.

As the receiving agent for TSD, your signature on a warehouse receipt or delivering carrier’s freight Bill Of Lading (BOL) constitutes acceptance of the merchandise “as is” and in good order. If you do not inspect before signing you are, for all practical purposes, waiving “our” right to collect on a damage claim even if the damage is “concealed”. Remember, once you sign, the merchandise and the responsibility is yours!

Immediately check for possible damage that may have occurred during shipment. The National Claims Council Regulations specify that you must:

Inspect, examine and inventory your delivery as it’s unloaded.

  • Any and all shortages and damages must be written on the Bill of Lading or Freight Bill. Should you determine on the bill that any items are damaged or missing, you MUST note the item, the discrepancy, and the condition of Landing or Freight Bill before you sign it!
  • You should open cartons and/or containers. If there is the slightest doubt that the merchandise is damaged (concealed or not) it must be noted on the Bill of Lading or Freight Bill or the liability to prove damage was done by the delivering carrier is your responsibility.
  • Do not be intimidated by the driver. They cannot leave until the Bill of Lading or Freight Bill is signed (regardless of how much in a hurry they are or how late they are).

    Discovered Damage - If the box, crate, or merchandise is visibly damaged, refuse the delivery and request a Return Authorization number so the merchandise can be shipped back to its origin at no charge.

Concealed Damage - In the event of concealed damage, you MUST immediately document and photograph the packaging and the damage. You must keep the packaging. Do not move the item.The inspector will determine if the damage was possibly carrier caused. Remember you signed the document  saying everything was OK. A report must be filed with the carrier within 5 days after delivery. The sooner the concealed damage is discovered, the better.

Items shipped by UPS are not covered by this policy. UPS damages should be reported immediately to Smart Nature Store by calling 855-601-2444. UPS damages will be handled between UPS and TSD.


MERCHANDISE RETURN — No merchandise is to be returned to our warehouse without prior approval. Authorized returns must be prepaid, and will be subject to a 15% restocking charge. All requests to return merchandise must be made within 30 days of purchase and have a copy of the original invoice. No returns are accepted on furnace or air conditioner parts.
Have a Question?

Talk to one of our trusted experts today! Our customer support team would love to answer any questions you might have. Call us if you want to place the order over the phone (855) 601-2444 or send us your inquiry via chat.