Refund policy
At Smart Nature, we have a 30-day return policy, which means you have 30 days after purchasing your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Items that are not in this condition will not be accepted.
To start a return, you can contact us at support@smartnaturestore.com If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Returns for reasons other than damaged items will require a 25% re-stocking fee, this depends on the size and freight cost of the item to ship back, we sell large items and shipping can be costly.
Returns/Cancellations after the item has shipped will also incur a 25% fee charged to you, as freight costs can be high for our products.
If your return is outside of the 30 day return period, your item will not be accepted.
You can always contact us for any return questions at support@smartnaturestore.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Items that are damaged must be communicated to us within 24 hours of receiving the item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Chargebacks
Our team of agents are here to assist you and resolve any issues. We have purposefully made our policies as fair as possible, and we believe they are the top in the industry. We are on your team. We are immediately responsive, and will do all that we can to help you out and provide the best resolution.
Given this, any customer that files a fraudulent chargeback will be held criminally liable for theft. If you have not received a product, or have an issue with a product that you did receive, please contact us, and we will help you resolve your issue. Please do not file chargebacks for issues that we can resolve together. Thank you for shopping with us!
Contact support@smartnaturestore.com for any questions.
Custom Orders
Custom or made to order products cannot be canceled or refunded as these products are put into production specifically for your order.
These units are custom made to your specification or created once you order. Once you place your order, manufacturers start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us.
Contact Details
You can get in touch with us via any of the following methods:
Phone: 855-601-2444.
Email: support@smartnaturestore.com
Business Hours: 9 am-9 pm (MST) Monday-Friday
Business Address: 312 W 2nd St, Unit A1601, Casper, WY 82601